Effective Communication - That's just what I mean!
by Santosh Sachdeva
Most problems arise because people cannot sustain effective communication. Cultivating the art of listening helps to build bridges and enhance relationships, says Santosh Babu
All happy families resemble one another, each unhappy family is unhappy in its own way." Thus begins Leo Tolstoy's epic Anna Karenina. What he meant, perhaps, is that communication is complete when the mind is happy and uninhibited, and distortion creeps in when the mood is sullen and sad. Most problems in an organization, family or group are the result of people failing to communicate. Haven't you often said "You don't understand what I say" or words to that effect? Communication is the exchange or flow of information and ideas between one person and another. Technically, it involves a sender passing on an idea to a receiver. Effective communication occurs when the receiver comprehends the information or idea that the sender intends to convey.
What does a communication process involve? You have an idea that you need to communicate, and a message is sent to the receiver, either verbally or non-verbally. The receiver then translates the words or nonverbal gestures into a concept or information. Let's take, for example, this message: "You are very intelligent." Would this message carry the same meaning to the receiver every time you voice these words?
The success of the transmission depends on two factors—content and context. Content is the actual words or symbols that constitutes a part of the message, known as language. It could be either spoken or written. We all interpret words in our own ways, so much so that even simple messages could be understood differently.
What does a communication process involve? You have an idea that you need to communicate, and a message is sent to the receiver, either verbally or non-verbally. The receiver then translates the words or nonverbal gestures into a concept or information. Let's take, for example, this message: "You are very intelligent." Would this message carry the same meaning to the receiver every time you voice these words?
The success of the transmission depends on two factors—content and context. Content is the actual words or symbols that constitutes a part of the message, known as language. It could be either spoken or written. We all interpret words in our own ways, so much so that even simple messages could be understood differently.
Context is the way the message is delivered-the tone, expression in the sender's eyes, body language, hand gestures, and state of emotion (anger, fear, uncertainty, confidence and so on). As we believe what we see more than what we hear, we trust the accuracy of nonverbal behavior more than verbal behavior. So when we communicate, the other person notices two things: What we say and how we say it.
Normally we think communication is complete once we have conveyed the message: "I don't know why it was not done. I had asked him to do it." Chances are that the message was not perceived properly. A message hasn't been communicated successfully unless the receiver understands it completely. How do you know it has been properly received? By two-way communication or feedback.
COMMUNICATION BARRIERS
Ourselves: Focusing on ourselves, rather than the other person can lead to confusion and conflict. Often, we are thinking about our response, rather than focusing on what the other person is saying. Some other factors that cause this are defensiveness (we feel someone is attacking us), superiority (we feel we know more than the other), and ego (we feel we are the center of the activity).
Perception: If we feel the person is talking too fast, not fluently or does not articulate clearly, we may dismiss the person. Our preconceived attitudes affect our ability to listen. We listen uncritically to persons of high status and dismiss those of low status.
Mental state: People don't see things the same way when under stress. What we see and believe at a given moment is influenced by our psychological frames of references-beliefs, values, knowledge, experiences and goals.
Normally we think communication is complete once we have conveyed the message: "I don't know why it was not done. I had asked him to do it." Chances are that the message was not perceived properly. A message hasn't been communicated successfully unless the receiver understands it completely. How do you know it has been properly received? By two-way communication or feedback.
COMMUNICATION BARRIERS
Ourselves: Focusing on ourselves, rather than the other person can lead to confusion and conflict. Often, we are thinking about our response, rather than focusing on what the other person is saying. Some other factors that cause this are defensiveness (we feel someone is attacking us), superiority (we feel we know more than the other), and ego (we feel we are the center of the activity).
Perception: If we feel the person is talking too fast, not fluently or does not articulate clearly, we may dismiss the person. Our preconceived attitudes affect our ability to listen. We listen uncritically to persons of high status and dismiss those of low status.
Mental state: People don't see things the same way when under stress. What we see and believe at a given moment is influenced by our psychological frames of references-beliefs, values, knowledge, experiences and goals.
These barriers are filters that we use to decide what is useful for us. No one can completely avoid these filters. If you start taking every information and message you get seriously, you would be overloaded with information. But if you are not consciously aware of this filtering process, you may lose a lot of valuable information. A way to overcome these filters when you want is through active listening and feedback.
ACTIVE LISTENING
All of us can hear, but all of us cannot listen. Hearing and listening are not the same thing. Hearing is involuntary and listening involves the reception and interpretation of what is heard. It decodes the sound heard into meaning. Does a knock on the door sound the same all the time? What if you are alone and you hear a knock at late night? What happens when you hear a knock while you are expecting someone whom you like?
People generally speak at 100 to 175 words per minute but we can listen intelligently at 600 to 800 words per minute. This means most of the time only a part of our mind is paying attention, it is easy for the attention to drift. This happens to all of us. The cure: active listening. This involves listening with a purpose. It may be to gain information, obtain directions, understand others, solve problems, share interests, see how the other person feels, even show support. This type of listening takes the same amount of or more energy than speaking. This requires the listener to hear various messages, understand the meaning and then verify the meaning by offering feedback. Here are some of the traits of an active listener:
• Does not finish the sentence of others.
• Does not answer questions with questions.
• Is aware of biases. We all have them... we need to control them.
• Never daydreams or becomes preoccupied with one's own thoughts when others talk.
• Lets others talk.
• Does not dominate the conversation.
• Plans responses after the other persons have finished speaking, not while they are speaking.
• Provides feedback, but does not interrupt incessantly.
• Analyses by looking at all the relevant factors and asking open-ended questions.
• Keeps the conversation on what the speaker says...not on what interests them.
• Takes brief notes. This forces one to concentrate on what is being said.
FEEDBACK
This is done by restating the other person's message in your own words. It helps to make sure that you understood the message correctly. How much better daily communication would be if listeners tried to understand before they tried to evaluate what someone is saying!
Let's do a test of your listening ability. Get a paper and pen. You have two minutes to do this. If you take more time, you need to improve your listening skills. Read all the instructions below before doing anything.
• Write your name in the top right corner of the paper
• Draw five small squares in the top left corner
• Put a circle around each square
• Put an X on the lower left-hand corner
• Draw a triangle around the X you just made
• Sign your name at the bottom of the page
• On the back of your page multiply 70 x 30
• Write the answer to the above problem adjacent to your signature
• Check whether you have done all the above correctly.
Now that you have finished reading carefully, do only the first instruction.
ACTIVE LISTENING
All of us can hear, but all of us cannot listen. Hearing and listening are not the same thing. Hearing is involuntary and listening involves the reception and interpretation of what is heard. It decodes the sound heard into meaning. Does a knock on the door sound the same all the time? What if you are alone and you hear a knock at late night? What happens when you hear a knock while you are expecting someone whom you like?
People generally speak at 100 to 175 words per minute but we can listen intelligently at 600 to 800 words per minute. This means most of the time only a part of our mind is paying attention, it is easy for the attention to drift. This happens to all of us. The cure: active listening. This involves listening with a purpose. It may be to gain information, obtain directions, understand others, solve problems, share interests, see how the other person feels, even show support. This type of listening takes the same amount of or more energy than speaking. This requires the listener to hear various messages, understand the meaning and then verify the meaning by offering feedback. Here are some of the traits of an active listener:
• Does not finish the sentence of others.
• Does not answer questions with questions.
• Is aware of biases. We all have them... we need to control them.
• Never daydreams or becomes preoccupied with one's own thoughts when others talk.
• Lets others talk.
• Does not dominate the conversation.
• Plans responses after the other persons have finished speaking, not while they are speaking.
• Provides feedback, but does not interrupt incessantly.
• Analyses by looking at all the relevant factors and asking open-ended questions.
• Keeps the conversation on what the speaker says...not on what interests them.
• Takes brief notes. This forces one to concentrate on what is being said.
FEEDBACK
This is done by restating the other person's message in your own words. It helps to make sure that you understood the message correctly. How much better daily communication would be if listeners tried to understand before they tried to evaluate what someone is saying!
Let's do a test of your listening ability. Get a paper and pen. You have two minutes to do this. If you take more time, you need to improve your listening skills. Read all the instructions below before doing anything.
• Write your name in the top right corner of the paper
• Draw five small squares in the top left corner
• Put a circle around each square
• Put an X on the lower left-hand corner
• Draw a triangle around the X you just made
• Sign your name at the bottom of the page
• On the back of your page multiply 70 x 30
• Write the answer to the above problem adjacent to your signature
• Check whether you have done all the above correctly.
Now that you have finished reading carefully, do only the first instruction.
http://www.lifepositive.com/mind/personal-growth/communicate/communication.asp
(28 september 2011, 19:35)
Summary
Communication is the exchange or flow of information and ideas between one person and another. Technically, it involves a sender passing on an idea to a receiver. Effective communication occurs when the receiver comprehends the information or idea that the sender intends to convey. The success of the transmission depends on two factors content and context. Content is the actual words or symbols that constitutes a part of the message, known as language. Whereas,Context is the way the message is delivered-the tone, expression in the sender's eyes, body language, hand gestures, and state of emotion (anger, fear, uncertainty, confidence and so on). Whereas, ineffective communication occurs because some of the barriers of communication like a barriers communication from ourselves, wrong perceptions and mental state of someone. A way to overcome these filters when you want is through active listening and feedback. Listening involves the reception and interpretation of what is heard. Whereas feedback is done by restating the other person's message in your own words. It helps to make sure that you understood the message correctly.
Reflection
According to me, this is a very interesting article and easy to understand because this article use common language. This is good article to read by people who are in a new situation because it can help them how to adapt to new environments. For examplr, aa new students at the Sampoerna School of Education. As a new students, we need to adapt in the existing environment as well as how we communicate with a new friends,seniors, lecturers and all big family of SSE. so they need to learn how to communicate well in order to create effective communication and avoid misunderstandings in communication. With effective communication we also can more easily understand the information conveyed. In this article we get a lot of knowledge about effective communication, we also learned how we deal with communication barriers in order to avoid misunderstandings. In addition, we also can know how we give feedback to others. In our communication must also consider the feedback. Feedback is performed to determine whether the recipient understand the information that we have been teaching. This article reminds us of the things that need to be concerned in communicating that is often overlooked but can result in misunderstandings. Communication is needed to establish relationships with others because communication is also the starting gate we know the world. Misunderstandings in communication can occur if we can not control themselves when talking with others. So, keep your ego when you talking with others.
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